- Delivery & Returns
Delivery & Returns
Delivery and Returns
All orders are shipped within 48 hours Monday - Friday 8am - 5pm. The delivery time of the order depends on the location you want the items shipped at.
We use the following carriers to deliver our orders:
The rate charged for the shipping of your order is based on the weight and dimensions of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and be given various options.
If a tracking No. is provided by the shipping carrier, we will update your order with the tracking information.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges Policy
How to Return an Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please Contact Us to request a refund
2 - 4 Round Tower Road Dandenong South, Vic 3175, Australia
Telephone:+61 3 9791 5100
Facsimile: +61 3 9706 8091
E-mail: +61 3 9706 8091
Postal Address: P.O. Box 4053, Dandenong South, VIC 3164
3. Include in your package a signed letter stating the reason for your return and the original receipt.