Delivery & Returns

Delivery and Returns

Shipping

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm. The delivery time of the order depends on the location you want the items shipped at.

Carriers

We use the following carriers to deliver our orders:

StarTrack Express

Australia Post

Shipping Rates

The rate charged for the shipping of your order is based on the weight and dimensions of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and be given various options.

Order Tracking

If a tracking No. is provided by the shipping carrier, we will update your order with the tracking information.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges Policy

How to Return an Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please Contact Us to request a refund

6-12 Round Tower Road Dandenong South, Vic 3175, Australia

Telephone:+61 3 9791 5100
E-mail: admin@strabilliards.com.au
Postal Address: P.O. Box 4053, Dandenong South, VIC 3164

3. Include in your package a signed letter stating the reason for your return and the original receipt.